Do you enjoy bringing structure to complex processes, supporting teams with practical advice, and making sure things are done properly from the start? If so, you could be a great addition to our Client Lifecycle team.
Hazlewoods has a strong, people‑focused culture and a collaborative way of working. The Client Lifecycle team plays a key role across the Firm - supporting Partners and client‑facing colleagues to ensure clients are onboarded efficiently, compliantly, and with a consistent, high‑quality experience.
As the Firm continues to grow, we’re looking for a Client Lifecycle Manager to lead and develop the team and to take ownership of our onboarding and client lifecycle processes. This role will involve working across both our Cheltenham and Staverton offices.
What you’ll do
- Manage and continuously improve client lifecycle and onboarding processes
- Act as a point of reference for Partners and teams on onboarding, AML and due‑diligence requirements
- Lead, coach and support the Client Lifecycle team, ensuring a consistent and practical approach
- Review and resolve complex or higher‑risk onboarding matters
- Maintain effective ongoing due‑diligence arrangements for existing clients
- Develop and keep lifecycle policies, procedures and guidance up to date
- Work closely with Risk Management and the MLRO on compliance matters
- Prepare reports and identify risks, delays or areas for improvement
What you’ll bring
- Strong experience in AML, KYC and client onboarding within a regulated environment
- Previous line management or team leadership experience
- Clear, confident communication skills and the ability to build trusted relationships
- A practical, organised approach with good attention to detail
- The confidence to challenge processes and suggest sensible improvements
- An understanding of balancing regulatory requirements with commercial realities
If you’re looking for a role where you can genuinely influence how things work, lead a growing team, and be part of a supportive environment, we’d be very happy to hear from you.